Satisfaction with the accident and emergency department--a postal survey of general practitioners' views.

OBJECTIVE: To survey general practitioners' opinions of the quality of care offered by an urban accident and emergency (A&E) department. METHODS: A postal questionnaire was used. The questionnaire addressed issues of patient treatment, communications between hospital and GPs, and the GPs�...

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Автори: Choyce, M Q, Maitra, A K
Формат: Стаття
Мова:English
Опубліковано: 1996
Предмети:
Research Article
Онлайн доступ:https://ncbi.nlm.nih.gov/pmc/articles/PMC1342732/
https://ncbi.nlm.nih.gov/pubmed/8832351
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spelling pubmed-13427322008-04-11 Satisfaction with the accident and emergency department--a postal survey of general practitioners' views. Choyce, M Q Maitra, A K J Accid Emerg Med Research Article OBJECTIVE: To survey general practitioners' opinions of the quality of care offered by an urban accident and emergency (A&E) department. METHODS: A postal questionnaire was used. The questionnaire addressed issues of patient treatment, communications between hospital and GPs, and the GPs' perceptions of patient satisfaction. Questions required graded responses. Response rate was 57% (91 of 160 GPs mailed). RESULTS: 96% and 91% of responders respectively were satisfied with patient assessment and treatment, and 70% were satisfied with the explanation given to the patient. Problems were highlighted in communications between the department and GPs. 68% reported that adult patients always/usually gave their practice a hand written letter detailing their initial A&E attendance. Concerns were expressed about the content, illegibility, and inconvenience of this form. 42% of GPs reported never/rarely receiving a typed summary of patients discharged from the A&E review clinic. 28% of GPs would have appreciated a telephone call from the department on occasions. The areas of most patient dissatisfaction were perceived by GPs as: waiting time (67%), communication (19%), staff attitude (7%), and actual treatment (7%). CONCLUSIONS: A postal survey of local GPs can give valuable information about the quality of care provided by a hospital department. Overall GP satisfaction with the service was high, but there are concerns about aspects of written and telephone communications between the department and GPs, which can be addressed. 1996-07 /pmc/articles/PMC1342732/ /pubmed/8832351 Text en
institution US National Library of Medicine
collection PubMed Central
language English
format Article
topic Research Article
spellingShingle Research Article
Choyce, M Q
Maitra, A K
Satisfaction with the accident and emergency department--a postal survey of general practitioners' views.
description OBJECTIVE: To survey general practitioners' opinions of the quality of care offered by an urban accident and emergency (A&E) department. METHODS: A postal questionnaire was used. The questionnaire addressed issues of patient treatment, communications between hospital and GPs, and the GPs' perceptions of patient satisfaction. Questions required graded responses. Response rate was 57% (91 of 160 GPs mailed). RESULTS: 96% and 91% of responders respectively were satisfied with patient assessment and treatment, and 70% were satisfied with the explanation given to the patient. Problems were highlighted in communications between the department and GPs. 68% reported that adult patients always/usually gave their practice a hand written letter detailing their initial A&E attendance. Concerns were expressed about the content, illegibility, and inconvenience of this form. 42% of GPs reported never/rarely receiving a typed summary of patients discharged from the A&E review clinic. 28% of GPs would have appreciated a telephone call from the department on occasions. The areas of most patient dissatisfaction were perceived by GPs as: waiting time (67%), communication (19%), staff attitude (7%), and actual treatment (7%). CONCLUSIONS: A postal survey of local GPs can give valuable information about the quality of care provided by a hospital department. Overall GP satisfaction with the service was high, but there are concerns about aspects of written and telephone communications between the department and GPs, which can be addressed.
author Choyce, M Q
Maitra, A K
author_facet Choyce, M Q
Maitra, A K
author_sort Choyce, M Q
title Satisfaction with the accident and emergency department--a postal survey of general practitioners' views.
title_short Satisfaction with the accident and emergency department--a postal survey of general practitioners' views.
title_full Satisfaction with the accident and emergency department--a postal survey of general practitioners' views.
title_fullStr Satisfaction with the accident and emergency department--a postal survey of general practitioners' views.
title_full_unstemmed Satisfaction with the accident and emergency department--a postal survey of general practitioners' views.
title_sort satisfaction with the accident and emergency department--a postal survey of general practitioners' views.
publishDate 1996
url https://ncbi.nlm.nih.gov/pmc/articles/PMC1342732/
https://ncbi.nlm.nih.gov/pubmed/8832351
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