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Exploring service improvement through importance-performance analysis considering the reliability of multiple online platforms
Service improvement has emerged as a pivotal task for hoteliers to ensure competitive advantage. This study proposes a service improvement method based on online reviews from multiple platforms considering the reliability of online platforms and different evaluation modes, where the reliability of...
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| Publicado no: | Technological and Economic Development of Economy |
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| Main Authors: | , , |
| Formato: | Artigo |
| Publicado em: |
Vilnius Gediminas Technical University
2025-09-01
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| Assuntos: | |
| Acesso em linha: | https://journals.vilniustech.lt/index.php/TEDE/article/view/23838 |
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